TERMS OF USE AND CONDITIONS
1. Acceptance of Terms
Access to and use of the www.horusdoctors.com website (hereinafter, the “Site”) and the services offered by Horus Doctors S.A.S. imply full and unreserved acceptance of these Terms of Use and Conditions. If the user does not agree with them, they must refrain from using the platform.
These terms govern the relationship between Horus Doctors S.A.S. (hereinafter, “Horus Doctors”, “we”, “us” or “the platform”) and the users, patients, medical professionals, clinics and partners who access or use our digital services.
2. Purpose of the site
Horus Doctors is an international medical platform that connects patients with certified specialists in Colombia and Latin America, providing access to medical services, professional advice, telemedicine, health tourism accompaniment and educational content.
The platform acts as a technological intermediary that facilitates communication between patients and professionals, but does not directly provide medical services or replace the doctor-patient relationship.
3. Terms of Use
- The user agrees to provide truthful, current and complete information when registering or using the forms on the Site.
- Use of the Platform must be done only for legitimate purposes and in accordance with applicable laws.
- You may not use the Site to send information that is false, defamatory, offensive, or that violates the rights of others.
- The user is responsible for maintaining the confidentiality of his/her access information and the use he/she makes of the platform.
4. Medical Professional Registration
Doctors, clinics or institutions that wish to be part of Horus Doctors must complete the “Join as a specialist” form, providing verifiable data and documentation that supports their experience and certifications.
Horus Doctors may verify the information and, in case of inconsistencies or non-compliance with ethical standards, may reject or suspend the professional profile.
5. Relationship between patients and specialists
Consultations, appointments and medical services scheduled through Horus Doctors are agreements between the patient and the health professional. Horus Doctors is not responsible for any diagnoses, treatments or clinical results derived from this relationship.
The user acknowledges that doctors and clinics are independent and act under their own professional and legal responsibility.
6. Medical tourism and complementary services
Horus Doctors offers guidance and accompaniment in the organization of trips for medical purposes, including support in transportation, accommodation and complementary services. These services may be provided by third-party partners, whose terms and policies apply independently.
Horus Doctors assumes no responsibility for delays, cancellations, or events beyond its control related to transportation, accommodation, or medical procedures performed by third parties.
7. Use of artificial intelligence
The platform integrates medical and generative AI tools for informational purposes and user experience support. However, these technologies are not a substitute for professional medical judgment or constitute medical diagnosis or treatment.
The user accepts that the recommendations generated by the AI are of a guideline nature and must be validated by a certified professional.
8. Privacy and data protection
Horus Doctors protects personal information in accordance with the Data Processing Policy, in compliance with Law 1581 of 2012 and the European GDPR.
By using the platform or sending information through forms, email or WhatsApp, the user grants their consent for the processing of their personal data in accordance with said policy.
9. Official communications and channels
Official contact channels with Horus Doctors include:
- Email: [email protected]
- Official WhatsApp: https://wa.link/er3rr4
- Contact form on the website
Any communication that the user maintains with Horus Doctors through these means will be treated confidentially and in accordance with data protection regulations.
10. Intellectual Property
The content of the Site, including text, logos, trademarks, graphics, software and audiovisual material, is the exclusive property of Horus Doctors S.A.S. or its authorized partners, and is protected by copyright and industrial property laws.
The reproduction, distribution, modification or unauthorized use of such content without the prior written consent of Horus Doctors is prohibited.
11. Limitation of Liability
Horus Doctors will not be responsible for:
- Errors or omissions in the information provided by third parties (doctors or patients).
- Interruptions or technical failures on the Site arising from external causes.
- Medical decisions, diagnoses, or treatments made by registered practitioners.
- Events derived from force majeure or fortuitous event.
12. Links to Third-Party Sites
The Site may contain links to external web pages that are not operated by Horus Doctors. These links are provided for reference only and Horus Doctors is not responsible for their content, policies or practices.
13. Modifications to Terms
Horus Doctors may modify these Terms of Use at any time. Updates will be posted in www.horusdoctors.com and will indicate the effective date.
Your continued use of the platform after any modification implies acceptance of the new terms.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Colombia. Any dispute that arises between the user and Horus Doctors will be resolved before the competent courts of the city of Medellín, Colombia.
15. Contact
For inquiries regarding these Terms and Conditions, the user may contact:
Horus Doctors S.A.S.
NIT: 901831484
📍 Medellín, Colombia
📧 [email protected]
🌐 www.horusdoctors.com
📱 Attention via WhatsApp